Our commitments

Since March 8, 2016, Le Mans Tourist Office is classified as Category II . It belongs to the network of the Sarthe Department.

Le Mans Tourist Office is a member of France's network of Tourist Information and is committed to:

•     Provide you with a reception area and easily accessible information space.
•     Your convenience.
•     You offer furniture to sit on.
•     Automatically free for local tourism.
•     You offer free wifi.
•     Display and distribute their opening periods expressed in at least two foreign languages.
•     Being open 240 days per year including Saturday and Sunday during the tourist season or animation.
•     Reply all year to your mail.
•     Ensure continuous reception service given by the staff engaged at least two foreign languages.
•     Ensure the provision of maps, plans and tourist guides on paper.
•     You grant access to its trilingual website.
•     Disseminate its tourist information also on paper translated into at least two foreign languages ​​on:

    - All tourist accommodation classified with at least the name of the institution, postal address, email, address, website, telephone number, the classification level
    - Monuments and cultural attractions, natural or leisure may include the indication of usage rates, periods and opening hours to the public, website and telephone number and postal
    - The events and activities
    - Emergency phone numbers.

•     Annually update its tourism information.
•     View outside the emergency phone numbers.
•     Present all qualified offer of its area of ​​intervention for all customers.
•     Treat your claims and measure your satisfaction.
•     Maintain a quality approach.
•     Provide you with an advisor stay.
•     Ensuring the reliability and timeliness of information on local tourism.

OFFICE DE TOURISME
Hôtel des Ursulines 16 Rue de l'Etoile - 72000 Le Mans
Tél : 33 (0)2 43 28 17 22 – Fax : 33 (0)2 43 28 12 14